The Problem With Self-Proclaimed Experts and Authorities

“Moose” was an Army football player and student of mine when I was privileged to be teaching aerospace engineering at West Point. Back then, chalkboards were a staple of our

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“All The Ketchup You Can Eat”

Very few things get me as agitated as trying to enjoy french fries with the small, rationed ketchup portions dispensed in those ridiculous packets. Even the little cups of ketchup

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Excuse Me Sir, You Have A Banana On Your Head

Excuse me sir. You have a banana on your head. I took this picture one recent Friday morning at a Starbucks in Kansas City. The gentleman in the image had

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Emotional Intelligence-My Mentor’s Loss and Grace

Emotional Intelligence-My Mentor’s Loss and Grace by Stephen Ingalls, President & CEO   A 91-year old mentor of mine just lost his wife of 50+ years. I can’t imagine the

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My Struggle with Emotional Intelligence (or How to Survive Your Next Airport Experience)

My job affords me the opportunity to travel around the country. Yes, I said opportunity as I consistently find myself reflecting on the beauty and diversity of our Nation's people and landscape. Enjoying those blessing, however, requires I negotiate myriad airports in order to get me from my home in Eastern Kansas to wherever t

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My Exhaustion with the Numbered Leadership Lists

Those of you who subscribe to one or more leadership/thinker distribution lists likely receive dozens of e-mails weekly on a wide variety of leadership, development, or training topics. If you're intent on lifelong learning as we are, you, no doubt, read the summaries and/or highlighted articles, print or PDF select references, and file the information away,

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Millennial Leadership

We were involved recently in a series of conversations with banking professionals about contemporary challenges in their organizations. Millennials were a quick and frequent discussion topic. In my own experiences, I've had opportunity to listen to professionals across all generations. The frustration--older professionals with millennials and vice versa--is significant.

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Think You Understand Your Absenteeism? Think Again…

When an organization asked us if we could help them address their issues with absenteeism, we were excited. We'd been talking about this challenge for some time, and the prevailing perspective among more senior (read older) leaders was that the issue was their younger employees. "These kids didn't grow up with the same work ethic as I did,"

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Character – Does it Matter Anymore?

Character – Does it Matter Anymore? by Stephen Ingalls, President & CEO      It’s almost to that point – where I brace when opening Facebook to see what’s splattered

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